Not even willing to give it a try 😔

How could one not adore such cute eyes???

A/S/L?

This is precisely what happened at both of my call center jobs. Started out great, with new employees getting a month of training before talking with a customer, but rapidly accepting as many customers as are willing to call in.

Then when they started to fall behind on support from the extra workload, they just outsourced it to a third party and didn’t teach them jack. KPI Number go up, but every customer I talked to recognized the significant drop in quality.

Sounds like a great way to increase their adoption of a competitor’s product

Hindsight is 20:20, but for anyone else reading this, my method for server transfers like this is to have a physical offline backup from the start of the transfer process. (obviously would need more disks if you have a big array, but at this scale you should have enough experience to handle this)

Once I have the physical backup, I set it aside, unplugged, until the entire process is done and I confirm it all went well. Then I feel safe enough to use that drive again after the first week or so goes smoothly.