The Washington Post revealed Thursday that the Trump administration altered a Social Security report to make call wait times appear shorter than they actually were.

The report, produced in December by the Social Security Administration’s inspector general, portrayed the average wait time for callers to speak to a representative as having dropped to under 10 minutes.

Just one problem: An earlier draft of the report stated that the “total wait time” for callers to connect with an SSA employee averaged 46 minutes to more than two hours last year.

  • Drusas@fedia.io
    2·
    3 days ago

    The report, produced in December by the Social Security Administration’s inspector general, portrayed the average wait time for callers to speak to a representative as having dropped to under 10 minutes.

    lol, you would think that they would alter the report to something at least remotely believable. Anybody with any familiarity or interaction with the SSA at all would see that number and know immediately that it was false.

    Just one problem: An earlier draft of the report stated that the “total wait time” for callers to connect with an SSA employee averaged 46 minutes to more than two hours last year.

    Now that, I can believe. 46 minutes maybe a little bit questionable, but I could buy it. Anything below 45 is a shockingly short wait time speak with someone at the SSA.