The Washington Post revealed Thursday that the Trump administration altered a Social Security report to make call wait times appear shorter than they actually were.
The report, produced in December by the Social Security Administration’s inspector general, portrayed the average wait time for callers to speak to a representative as having dropped to under 10 minutes.
Just one problem: An earlier draft of the report stated that the “total wait time” for callers to connect with an SSA employee averaged 46 minutes to more than two hours last year.
Yeah no shit, you dont make things more efficient by firing most of the staff